You can contact our customer service reps via email during the following hours:
Monday to Friday 9:00am- 5:00pm EST
Please send an email to help@slaitepod.com
FAQ Type: Shipping & Fulfillment
No worries – we’ve got you! If you wish to change or cancel or order, please send us an email to our customer service reps at help@slaitepod.com within 24 hours of the order being placed.
Please make sure to include your shop name and the Slaite (SLT) order number in the email so that we can process your cancellation without any issues. You can find your Slaite (SLT) order number in your Slaite account under the section “Orders.”
We package each order using polybags. The dimensions of the bag are determined by the variety, as well as quantity, of items that have been ordered.
Slaite uses white-label packaging, which means there is no branding anywhere on your shipment’s packaging – inside and outside.
Yes, you can track your orders through the “Orders” section on your Slaite Dashboard. Each order will be displayed with the additional details and the order status.
We will also send you an email confirmation when an order is placed outlining the order details.
Please note that we cannot provide tracking information to PO boxes.
You will receive an email confirmation once your order has been placed. We will continue to send you emails every step of the way so you can keep track of the status of your order.
Unfortunately, we do not allow for returns since everything we produce is customized.
We will provide a full refund or reprint on any stained, damaged or incomplete garments. If a refund is chosen, the refund will be issued to the original form of payment.
We do not charge any additional taxes on orders placed within Canada or the US. We do not currently ship outside Canada and the US.
Although we do not charge duties and taxes on orders, we do not take responsibility for packages once they leave our facility and they become the carrier’s responsibility. We recommend contacting your local post office or tax authority for information regarding taxes and duties.
