Is the cost of shipping included in the cost of the product?

The cost of shipping is not included in the cost of the product. If you would like to include shipping in the cost of your products, you can adjust the overall product price in your online store to cover the cost of shipping. You can also set up standard shipping prices for specific products on Shopify.

How long does it take to process an order?

Once an order is placed, Slaite will fulfill the order by customizing the products within 5 business days. Once the order is fulfilled, the product(s) will be packaged and shipped. Shipping times are dependent on the recipient’s location. Typically, orders shipping to the U.S. and Canada will arrive in 1-5 business days. We do not ship outside of the U.S. and Canada. For any additional information, please reach out to our customer service team by emailing help@slaitepod.com.

What happens if an order was not delivered to my customer, but the tracking information states it was delivered?

For any order or shipping issues, please reach out to our customer service team: help@slaitepod.com as soon as possible. When reaching out, include your shop name, Slaite (SLT) order number and any details about the order so our team can efficiently resolve the issue.

Please note we cannot provide tracking information for PO boxes.

My order has been sent, why can’t I see the tracking information?

If you are unable to find your tracking information in the Shopify “Orders” tab, please reach out to us by emailing help@slaitepod.com and our customer service team will be happy to help investigate the issue. When reaching out, please include your store name and the Slaite (SLT) order number.

Please note we cannot provide tracking information for PO boxes.