Your banking institution and plan determines if there is a transaction fee for each Slaite order. We strongly recommend contacting your bank to request more information.
Archives: FAQ's
Post Type Description
Shipping times vary for US shipments but typically arrive within 1-5 business days after processing times.
When your customer purchases an order, Slaite charges the credit card you input into billing information once we verify inventory is available for the order.
Currently, Slaite does not offer custom labeling.
For any order issues, please reach out to our customer service team: help@slaitepod.com as soon as possible. When reaching out, include your shop name, Slaite (SLT) order number and any details about the order so our team can efficiently resolve the issue.
Unfortunately, you cannot import Shopify store products into your Slaite dashboard.
If your Shopify store is connected to the Slaite app, your order will appear under the “Orders” tab. Until the order is fulfilled, the status will be “Pending Fulfillment”. Once the order is fulfilled, the status will be “Fulfillment Complete”.
There is no limit to the amount of Slaite products you can add to your Shopify store. You have unlimited possibilities to show off your creativity!
When you log into your Slaite account, the homepage automatically defaults to a ‘Sales Performance Dashboard’ that details the Orders and Collection Performance. This dashboard provides insights into production, total orders and your product performance but it is limited to your Slaite catalogue. If you have additional products or if you are interested in reviewing your website performance metrics, your e-commerce platform will be able to provide deeper insights.
When an order is placed, tax is applied to the cost of the product(s) and shipping. When designing your product, you will be able to set the “Retail Price” with our profit calculator to ensure you are covering the cost of tax and reaching your profit margins.
